Error Handling
Common Errors and Solutions
Transaction Delays
Cause: Network congestion on the source chain or Fabric.
Solution:
Check the transaction status on FabricScan or the originating chain’s block explorer.
If the transaction remains pending for an extended period, ensure you have enough gas fees in your wallet and retry.
Failed Wrapping Transactions
Cause: Insufficient funds, contract issues, or compliance flags.
Solution:
Verify that you have sufficient funds to cover gas fees.
Double-check the contract address of the asset being wrapped.
Resolve any flagged issues if notified by the Zipper UI.
Failed Unwrapping Transactions
Cause: Issues with zAssets or wallet misconfiguration.
Solution:
Ensure you are sending the correct zAsset from your Fabric wallet.
Confirm the destination wallet address on the original chain.
Retry the transaction after correcting any errors.
Incorrect Wallet Address
Cause: Inputting the wrong address during wrapping or unwrapping.
Solution:
Zipper transactions are irreversible. Always double-check wallet addresses before confirming.
Use copy-paste functions to reduce errors and verify against official sources.
Unsupported Tokens
Cause: Attempting to wrap or deposit an unverified or unsupported asset.
Solution:
Check the list of supported tokens on the Zipper website or Polyester exchange.
Avoid interacting with assets marked as unverified.
What to Do If an Issue Persists
Contact Support:
Reach out to Zipper support through the official website or designated channels.
Provide the transaction ID, affected wallet address, and a detailed description of the issue.
Community Assistance:
Engage with the Zipper community through Fabric’s forums or social channels to troubleshoot common problems.
Monitor Updates:
Check Zipper’s status page or announcements for updates on network issues or protocol changes.